Overview
Feedback is one of the most powerful tools for improving performance, and one of the most avoided. Praise is often vague, criticism is often delayed until it becomes a bigger problem, and people on the receiving end can feel blindsided.
This course gives participants simple, reliable structures for feedback, and the confidence to use them. It covers positive and developmental feedback, upward and peer feedback, and how to receive feedback well.
Who this course is for
- Managers and supervisors at any level
- Team leaders and those new to line management
- Peer teams building a feedback culture
- Anyone involved in appraisals or performance reviews
Signs your team would benefit
If any of these sound familiar, constructive feedback training is likely to make a real difference.
- Feedback is saved up for the annual appraisal
- Praise is vague and criticism comes as a surprise
- Managers avoid raising performance issues
- Peer feedback rarely happens
- People get defensive when feedback is given
What participants will learn
- Why feedback matters and why it's avoided
- Practical feedback models
- Making feedback specific and behaviour-based
- Giving developmental feedback without demotivating
- Receiving feedback constructively
- Building a regular feedback habit
Course objectives
By the end of the course, participants will be able to:
- Explain the purpose and value of regular feedback
- Use a clear structure to deliver feedback
- Give specific, behavioural and balanced feedback
- Handle emotional reactions to feedback
- Receive feedback without becoming defensive
Key topics
- The purpose of feedback
- Feedback models
- Behaviour-based language
- Positive feedback
- Developmental feedback
- Receiving feedback
- Feedback culture
What a typical session looks like
Every session is tailored, but most follow the same shape, moving from ideas to practice to a personal plan.
- 1
Start with your reality
We open with the situations your team told us about in our pre-course conversation.
- 2
Understand the core idea
Short, clear input on the model behind the course, without jargon.
- 3
Practise
Participants practise giving and receiving feedback using the structure, in pairs and small groups.
- 4
Apply it to real scenarios
Groups work through examples drawn from your workplace and sector.
- 5
Leave with a plan
Everyone commits to two or three actions they'll try in the next week.
Benefits
For employees
- Clearer understanding of how they're doing
- Confidence giving feedback to peers and managers
- Less anxiety around performance conversations
- Faster development
For your organisation
- Performance issues addressed earlier
- More effective appraisals and one-to-ones
- A more open, improvement-focused culture
- Managers who develop their people
Delivery options
Constructive Feedback training is available in two formats. Both are live, interactive and tailored to your organisation.
In-house training
In-house delivery can align the course with your appraisal process, competency framework or values, so feedback language is consistent across the organisation.
We deliver at your premises, or a venue of your choice, anywhere in Wales.
About in-house trainingLive online training
Online sessions include practice rounds in breakout rooms so everyone gets to deliver and receive feedback.
Sessions are trainer-led and interactive, with breakout practice and discussion.
About online trainingFurther reading
Free guides from our resources library on the ideas behind this course.
Available across Wales
We deliver constructive feedback training at workplaces throughout Wales, including:
Constructive Feedback training: FAQs
Is this just for managers?
It's most often used for managers, but it works equally well for whole teams, especially where peer feedback is part of how you work.
Do you teach a specific feedback model?
We introduce a small number of simple, well-established structures and help participants choose what suits the situation.
Can this link to our appraisal process?
Yes. We can build your appraisal or review approach into the course.