Overview
Conflict at work is normal. Different priorities, personalities and pressures guarantee it. What matters is whether it's handled early and constructively, or left to grow until it damages relationships, performance and wellbeing.
This course helps participants understand the causes and stages of conflict, recognise their own conflict style, and use practical approaches to resolve disagreements before they escalate into formal processes.
Who this course is for
- Managers and team leaders
- Teams experiencing tension or poor working relationships
- HR and people professionals
- Staff who work across departments with competing priorities
Signs your team would benefit
If any of these sound familiar, conflict management training is likely to make a real difference.
- Two colleagues avoid each other or communicate only by email
- Small disagreements quickly become personal
- Grievances are rising
- Managers step in late, or not at all
- Teams compete instead of cooperating
What participants will learn
- Common causes of workplace conflict
- How conflict escalates
- Personal conflict styles and their effects
- Early intervention techniques
- Facilitating a resolution conversation
- When to escalate and when to resolve informally
Course objectives
By the end of the course, participants will be able to:
- Identify the sources and early signs of conflict
- Understand their own conflict style
- Use techniques to de-escalate tension early
- Structure a conversation to resolve a disagreement
- Support others to resolve conflict constructively
Key topics
- Sources of conflict
- Escalation stages
- Conflict styles
- Positions and interests
- Resolution conversations
- Informal resolution
- Rebuilding relationships
What a typical session looks like
Every session is tailored, but most follow the same shape, moving from ideas to practice to a personal plan.
- 1
Start with your reality
We open with the situations your team told us about in our pre-course conversation.
- 2
Understand the core idea
Short, clear input on the model behind the course, without jargon.
- 3
Practise
Participants explore their own conflict style and practise a structured conversation to resolve a disagreement.
- 4
Apply it to real scenarios
Groups work through examples drawn from your workplace and sector.
- 5
Leave with a plan
Everyone commits to two or three actions they'll try in the next week.
Benefits
For employees
- More confidence handling disagreement
- Less stress from unresolved tension
- Better working relationships
- Skills that apply at work and beyond
For your organisation
- Conflict resolved earlier and informally
- Fewer grievances and formal processes
- Healthier team dynamics
- Managers confident to step in
Delivery options
Conflict Management training is available in two formats. Both are live, interactive and tailored to your organisation.
In-house training
In-house delivery allows us to tailor scenarios to the types of conflict most common in your organisation, while keeping the session safe for participants.
We deliver at your premises, or a venue of your choice, anywhere in Wales.
About in-house trainingLive online training
The online version uses structured breakout practice, and suits managers across multiple sites.
Sessions are trainer-led and interactive, with breakout practice and discussion.
About online trainingFurther reading
Free guides from our resources library on the ideas behind this course.
Available across Wales
We deliver conflict management training at workplaces throughout Wales, including:
Conflict Management training: FAQs
Can you help with a specific team in conflict?
This course builds skills rather than mediating a specific dispute. If you have an active conflict, talk to us and we'll discuss what kind of support would be appropriate.
Is this suitable for non-managers?
Yes. Everyone deals with conflict. The course can be pitched for managers, for teams, or for a mix.
Do you deliver conflict management training in Cardiff?
Yes. We deliver conflict management training at workplaces in Cardiff and across Wales, and live online.