Resources

Practical guides on communication, resilience, conflict and wellbeing at work, for managers, HR teams and anyone who works with people.

What emotional intelligence actually means at work, why it affects performance, and how it can be developed.

1 October 20263 min read

Practical techniques for recognising stress early, managing it in the moment and reducing its causes.

24 September 20263 min read

A practical framework for managers to prepare for, hold and follow up the conversations most people put off.

17 September 20263 min read

Calming techniques for staff facing angry customers, callers or members of the public, and knowing when to step away.

10 September 20263 min read

How assertive communication differs from aggressive, passive and passive-aggressive styles, with examples you can use.

3 September 20263 min read

Simple structures for feedback that is specific, fair and genuinely useful, whether positive or developmental.

27 August 20263 min read

Practical ways line managers can support wellbeing without becoming counsellors.

20 August 20262 min read

Practical habits for handling setbacks, pressure and uncertainty, and recovering well afterwards.

13 August 20263 min read

How to spot conflict early, understand what's really driving it and resolve it before it escalates.

6 August 20262 min read

Practical changes that reduce misunderstandings, improve meetings and help hybrid teams stay connected.

30 July 20263 min read

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